Box Office Reporting Policy
To access our Online Boxoffice Report Form go to https://www.pollstar.com/bo-entry
Pollstar accepts reports for any event performed at any venue that has tickets for sale to the public. Non-Ticketed events, or “FREE” events are not eligible for submission. Please allow one week to 10 days from report submission for processing. Any legitimate event will be considered for publication in our online database and printed in the “Live Boxoffice” section of Pollstar. Some reports will not be listed in Pollstar’s print publication. Reports are processed in the order they are submitted and published in the weekly issue as space permits.
We suggest reporting on a weekly basis. Reports submitted up to approximately three months before our weekly production deadline will be considered for print. Reports submitted for events taking place earlier than approximately three months before our deadline will be entered in our database as archive information for tour histories and used for our quarterly charts. Late or bulk submissions on or near the deadline of quarterly ticket sales charts risk non-inclusion due to resources needed to handle such volume close to print deadline.
Once submitted, an event report can only be retracted if it can be proved that the information is false. Data already published into our database can only be updated by the promoter, venue, or original reporter of the data. The buyer will ultimately have final approval of the data with any conflicts to be determined by them for final adjustment.
Pollstar is not responsible for misreported data. Pollstar is not responsible for errors on events not submitted through our online form. Incomplete reports are not considered received by Pollstar until data is complete. Time spent on the processing of reports not submitted via our online form will delay processing of all data.
Instructions for Pollstar’s ONLINE Boxoffice submission form:
Find artist or venue to edit
Performer names and event titles should be submitted under their full and correct names. Venues should be under the full and correct name of the venue where the event took place, not the name of the complex that the venue is in. Event reports submitted under a complex name will be assigned to a venue within the complex determined by the capacity listed on the event report. In the event that a curtained setup of a venue has a different name please report the information under the actual name of the venue. Nicknames may be misinterpreted and are discouraged.
The start and end date should be listed in the date span fields.
MULTIPLE SHOWS: For events with multiple shows, the tickets sold and gross should be an overall total of all shows combined, but the capacity should not be a combined total. The capacity should represent the average capacity of all shows in the engagement. If you combine the individual show capacities of a multi-show / multi-day engagement, we cannot guarantee that we will be able to correct the capacity before we publish the event report. Our online form will calculate the percentage sold based on sellable capacity and tickets sold, so please double-check that your percentage sold is correct before submitting the event report. Event reports for multi-show / multi-date engagements, and for static performing arts events should be reported on a week-by-week basis. Multi-show / multi-day engagements longer than seven days should be broken out and reported in multiple reports representing weekly figures. If you report each individual show of a multi-show / multi-day engagement you risk the chance that we may make a mathematical error that we are not responsible for. We do not combine these events after the run is completed.
Add additional HEADLINER / CO-HEADLINERS
Add additional SUPPORT:
Please include any and all performers that appeared at the event in the order of their importance.
Pollstar receives tour information from agents and will often have support artists and other names for events. Because of the nature of their information, if an event reported is listed in our database as a festival, or if additional support artists are listed, we will include this information as part of the event report.
Please report gross and ticket price in the native currency of the country where the event took place. Native currencies are converted to U.S. Dollars with exchange rate current to the month the event took place. Any currencies for event reports outside of the U.S. reported in U.S. currency will be converted to the native currency of the country where the event occurred.
Ticket price should be the face value of the tickets available to the general public.
Represents the tickets available for sale for 1 show, or average tickets available on multi-show engagements. Submissions should subtract complimentary tickets and production kills from the capacity of the venue to give an accurate representation of the tickets available for sale.
Represents total paid tickets for 1 show, or total paid tickets for entire multiple date engagements. Do not include complimentary tickets or production kills on the “Tickets Sold” line.
Gross should be the total monies received from ticket sales. Do not include taxes, outlet, or venue fees in total gross.
An e-mail will be automatically sent with each submission to the email associated with your log in account.
Should you have any events that are “Not For Publication,” or “For cumulative totals only,” etc., please contact us prior to submitting the data on a circumstantial basis.
Reports are accepted directly from talent buyers and venues. Agents and managers can submit information, but the information must be confirmed with the talent buyer or venue before the data is published. Because of this, data submitted from an “Artist Representative” MUST be submitted through the Online Boxoffice Report Form. The “Confirmation” email will also receive an email of the submission. If the “Confirmation” e-mail bounces, we will not process the report. This will ensure all parties involved are aware of the submission and provide us with all the necessary information to process your report. An “Artist Representative” can only submit boxoffice data for events where their acts are the headliner of the event being submitted.
We strongly encourage agents and managers to ask talent buyers and venues to report the information to speed up the publication process. Many agents include reporting to Pollstar in their artist contracts and include a copy of our reporting form in the rider.
Festival boxoffice figures must come from the festival promoter / organizer directly. If you have festival figures you would like Pollstar to review, please contact us with the event figures and buyer contact information via the information below. Do NOT submit this information through our online reporting form. Keep in mind that no particular act will receive credit for the gross figures under review. If accepted, festival figures will serve as historical data for the festival itself.
If you have any questions please feel free to contact our Boxoffice Editor, Bradley J. Rogers at 559-271-7900, or [email protected].
List of Forms:
- Artist Management Update Form
- Booking Agency Update Form
- Boxoffice Submission Form
- Club, Casino, Small Venue Update Form
- College Buyers Update Form
- Company Information Update Form
- Distribution Company Update Form
- Event Submission Form
- Facility Management Update Form
- Fairs, Festivals, & Theme Parks Update Form
- Music Publishing Update Form
- Promoter / Talent Buyer Update Form
- Record Label Update Form
- Support Service Update Form
- Venue Update Form